When your building surprises you with a roof leak, the last thing you need is a Google page full of questionable roof repair companies. 

How can you be sure you’re choosing the right company for the job? Who will offer you the best service? Which company will have your best interest in mind? 

Before hiring a company to work on your building, be sure to follow these 4 steps to ensure you receive the highest quality, care, and experience. 

How to choose the commercial roof repair company 

1. Assess their experience

One way to ensure you choose the right roof repair company is by assessing the company’s experience. To start, it’s important to gather answers to the following questions:

How long have they been in business? A company that has been in business for over 40 years is going to have more experience compared to a company that has only been in business for 5-10 years. 

How many commercial roofs do they repair a year? Determining this lets you know if roofing is a side gig for the company or if it’s their sole focus. 

What types of roofs do they work on? There’s a lot of moving pieces when it comes to commercial roofing. Hiring someone who focuses on commercial roofing services (rather than residential) is key. 

What training or qualifications do they have? The company you hire should be trained and certified with the necessary credentials to provide you with quality, safety, and knowledge while completing your job.

Asking these questions will help you better determine your commercial roof repair company’s experience.

2. Check out their reputation

Before hiring a commercial roof repair company, you should always check out their reputation. 

Looking into their Google reviews is a great place to start. Checking the reviews will help give an accurate representation of what the company has offered others in your community.

Viewing their website for testimonials, client logos, and case studies can also help you get a better understanding of the company’s reputation. 

To go the extra mile, you could even look at their social media presence. Are they actively posting information about the customers they’ve worked with? Are people responding positively to their posts? 

Taking a look at these things will provide you with a good indicator of their reputation within the community.

3. Evaluate their communication and customer service

Everyone knows that “communication is key.” The same saying goes for when you’re choosing the right commercial roof repair company. 

Some indicators of great communication includes providing you with:

  • Rapid response time and 24/7/365 day service for emergency roof leaks
  • A plan of action on how they will repair your commercial roof
  • Before and after photos
  • A follow-up call to see how the repair is holding up

When you need a repair, communication is essential for your peace of mind. Be sure to work with a company that provides you with excellent communication about your roof’s condition and progress during every step of the repair process. 

4. Beware of roof replacement quotes (right off the bat)

Most roofing contractors only care about selling a brand new roof. So, if you have a leak, their normal first response is to “get you a price for a new roof.” 

However, the biggest waste of money we see companies make is replacing their roof right away — when the life of their roof could have been significantly extended with a repair. 

For example, our MAX LIFE™ Roof Care Program walks businesses through 4 easy steps to prolong the life of their roof:

  1. Foresight: With our infrared and nuclear scanning technology, we do a forensic analysis of the roof to determine exactly what it needs.
  2. Restore: We do the needed repairs to get your roof up to speed and in a leak-free, serviceable condition at the lowest cost possible.
  3. Preserve: Once restoration is completed, we preserve your roof with minimal ongoing tune-ups.
  4. Repeat: Steps 1 through 3 are repeated as many times as possible until it’s necessary to replace your roof.

Don’t let contractors trick you. You want a roofing company that is dedicated to maximizing the life of your current commercial roof before considering a replacement. 

Ready to choose the right commercial roof repair company?

At Weather Shield, we do everything we can to maximize the life of existing commercial roofs. 

As the highest-rated Michigan company on Roofing Contractor’s Top 100 list, we’ve been treating our customer’s roofs as if they were our own since 1980. But don’t take our word for it, check out these resources to see for yourself:

Selecting the right commercial roof repair company doesn’t have to be difficult. Schedule a free roof estimate. We’ll provide you with all the information you need to make an informed decision on what’s best for your commercial roof.